Bo Lais, CEO/Founder of Lula, here to answer your questions. So Ask Me Anything!

blais
Feb 5, 2018

My name is Bo Lais, and I am the Founder and CEO of Lula, an up and coming on-demand home services startup based in Kansas City. As a serial entrepreneur, I have been at the forefront of several successful startups. After starting a digital media agency, I went on to become an early shareholder and partner of a multi-million dollar company. A background in user experience design combined with an inclination towards business and the services industry has led me to my newest venture. Lula is an innovative new technology that instantly connects homeowners with the professionals they need when they need them. Now that we have put together the team and the strategies, we are ready to take Lula to the next level.

Ask me anything. You can ask me about web development or business strategy. You can ask me about my businesses and how I achieved success. If you want, you can even ask me about my golf game (and I will tell you about my slice). I am open to any questions about my background and my entrepreneurial journey.


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There are many services that Amazon offers such as smart home features, how do you plan on competing against that?
Feb 28, 10:43AM EST0
If you could tell a young aspiring professional business entrepreneur just one thing, what would it be?
Feb 27, 6:23PM EST0
Do you also play golf competitively?
Feb 27, 4:22PM EST0
As you look back on your career, what if anything would you do different today to better prepare yourself for where you are today?
Feb 27, 3:52PM EST0
Where do you hope to see your company ten years from now?
Feb 27, 7:41AM EST0
Talking about different business strategy when you started Lula, what did you mainly focused on that has helped you expand to different types of service offerings in such a short span of time?
Feb 27, 7:09AM EST0
Will your company be extending to international?
Feb 26, 7:39AM EST0

Our business model would allow us to go international, but right now we are focusing on being successful in the USA city markets we plan to expand to. Time will tell what happens from there!

Feb 26, 11:54AM EST0
How about medical services? Does Lula offer something doctors on call or when people are looking for health consultation?
Feb 23, 11:35AM EST0

Hello,No, we are do not offer anything in the medical field. We want to maintain focus on the Home Maintenance industry. I do have a background working in the medical tech industry but it's not something we are focusing on right now for Lula.

Feb 26, 11:53AM EST0

Does Lula offer discount vouchers as well? What are some great promos you offer to customers?

Feb 22, 7:15PM EST0

Hi There!Yes, we offer $25 dollar credits when you refer someone. We run monthly promotions with up to 10-20% OFF on a regular basis as well depending on the time of year it is. We've also done 50% off in some cases when rolling out new services to our customers.Thanks!Bo

Feb 26, 11:52AM EST0

Do you personally use Lula? What are some of the services you have already tried?

Feb 21, 12:57PM EST0

Of course! I built Lula out of a personal need for the solution. I have used Lula for Leaf Removal, Gutter Cleaning, Lawn Mowing, Electrician, and HVAC service call. I usually never tell the providers that show up that I am the founder of Lula so that I can experience everything from end to end as any of our customers would.

Feb 21, 1:03PM EST0

What are some of the basic components of a website that make it user-friendly?

Feb 21, 11:59AM EST0

Hello,

Great question. As a software architect I have created thousands of websites over the past 20 years. The basic components that every web designer should pay attention to when creating a user-friendly website are:1. Space - Using space appropriately is important because it dictates the user flow and focus.

2. Simple Navigation - When I see websites that over complicate the site navigation it bothers me as it's usually completely unnecessary. If you confuse people they will just leave to never be seen again. Anything that is not important you should put in a nice informational footer not the main menu.

3. Call to Actions (CTA's) - Make sure to have appropriate call to actions, but don't overwhelm the user. Make sure what's most important for each page is your Call to Action which can be easily found above the fold (top half of your website that is naturally viewed when loaded onto the users screen).

4. Great Images - Believe it or not but you could have a beautifully architected website but poor quality images or over used stock images can quickly turn that beautiful website into an eye sore. Make sure to use great photography for any photos, and create or use great vector images for illustration purposes.

5. Font Pairing - This is something so many people simply ignore. There are fonts that play well together and all font styles can pull a different emotion out of the site users. Find a font that enforces your brand and pulls the emotion you want out of the audience. Then make sure to pair that font with nice complementing font styles.

These are the basics, but I could probably list 15-20 items that should be addressed for a pixel perfect website design.

Thanks!

Bo

Feb 22, 12:59PM EST0

Are most of your staff in-house or do you hire freelancers as well?

Feb 21, 9:21AM EST0

Hello, all of our staff is in-house except the branding agency we hired to help us with our brand identity. We knew what our brand promise was, but we had a hard time expressing that. We are actually about to lauch a complete new website with our new branding that better expresses what Lula's promise is to our users.I've used freelancers in the past but it's very difficult to work in that manner in some cases. However, I don't recommend hiring people on payroll until you absolutely need them because that's very expensive. Best to keep your overhead low until you find that product market fit and are ready to turn the heat up!

Feb 21, 10:18AM EST0

What are some of the top services users are looking for in Lula?

Feb 20, 4:49PM EST0

We are constantly rolling out new services and each vertical has it's peak times but we see Handyman and Home Cleaning as our top 2 most consistent services requested on the platform. However, HVAC in the peak times of summer/winter are super busy as well for Lula for that vertical.

Feb 20, 5:00PM EST0

What's your ultimate goal for Lula? Would you like to see it working for a worldwide market?

Feb 20, 4:07PM EST0

I would like to successfully be operating in 20 city markets by the end of 2022 with growth continuing each passing month. Ultimately, I'd like to be acquired by a very large company that could help fuel the growth for a world wide opportunity.

Feb 20, 4:26PM EST0

As an experienced startup founder, what advice would you give to a younger version of yourself along the entrepreneurial journey?

Feb 18, 12:04AM EST0

Don't get too high nor too low. Try to stay even keeled because it's a marathon not a sprint. Never let emotions control the situation.

Feb 20, 4:24PM EST0

What are your first 5 emotions/feelings which come to your mind when you think about your entrepreneurial journey so far?

Feb 17, 10:10PM EST0

1. Excitement - If you aren't excited then you shouldn't be doing it.

2. Joy - Having joy for life and the fact that you are able to be part of something that could possibly change the world.

3. Anxiety - Being a little anxious is natural and will make you sharp.

4. Trust - You have to trust the team you put around you.5. Worry - You have to worry just enough to keep you wondering what your competitors are doing as well as focusing on product market fit.

Feb 20, 4:23PM EST0

How high is demand for home services among the elderly relative to other demographic segments?

Feb 16, 5:34PM EST0

The demand is actually quite high for elderly that live without assisted living. However, we don't see much of our user demographic over the age of 55 as they aren't quite as tech savvy as the younger generations.

Feb 16, 6:10PM EST0

What did you have to give up to be where you are at now on your entrepreneurial journey?

Feb 16, 2:13AM EST0

I don't necessarily think it's about giving something up but choosing how you spend your time more appropriately. I have two kids and it's important to me I see their recitals, band events, sporting events, etc. So it's really about spending time on things that really matter in life and spend less time on things that don't. I will say that I have given up plenty of hours of sleep!!! 

Feb 16, 4:26PM EST0

What are all of the types of services that you provide?

Feb 15, 2:14PM EST0

Great question! We are planning on rolling out many verticals related to Professional Home Services in Kansas City over the next couple of months but right now we have: HVAC, Home Cleaning, Lawn Care, Carpet Cleaning, Electrical, Plumbing, Junk Removal, Lock Smith, and Dog Walking. We hope to add dry cleaning service and many more by Summer of 2018!

Feb 15, 2:21PM EST0

What're some of the most important lessons you learned during your entrepreneurial journey?

Feb 14, 11:09AM EST0

I've learned a lot of life lessons in general but through this entrepreneurial journey I've learned that hard work usually does pay off. You will find a lot of people willing to help you as long as you are willing to help yourself and put in the work/time. As Jim Rohn once said "The wind blows the same on us all, you just have to set your sail in the direction you want to go in life.". I also want to say that surrounding yourself with successful people and a great team is a necessity to being successful in your own right.

Feb 14, 11:18AM EST0
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